Client Services Specialist Job

Jobs2Web helps F500 and other large employers maximize their interactive recruiting strategy using our proprietary Web 2.0 recruitment marketing platform. This enables our clients to attract, engage, capture and communicate with quality, targeted talent online and track, measure and report the results in real time. With over 200 million job-related searches monthly on the major search engines and millions of job-seekers now leveraging social networking tools to connect with the ideal career opportunity on their turf, this emerging industry will continue its explosive growth into the next decade.

We’re currently seeking a motivated, service-minded interactive project management pro to join the Client Services team as a Client Services Specialist. Responsible for managing the effective delivery of integrated marketing solutions for our clients, this individual must be a strong relationship manager, producer and project manager.

What you’ll do:

• Provide day-to-day client management, project management and delivery of a full range of interactive recruiting solutions – SEO, job distribution, PPC, social media/networking, etc. – for a variety of diverse clients
• Manage a range of projects to ensure deliverables are in-scope, on-time and on-budget
• Manage project expectations and communication and collaborate with internal shared services development resources, external vendors and clients to drive effective project delivery
• Deliver day-to-day client operational and maintenance tasks, e.g., test and QA client sites, optimize SEO categories and keywords, perform routine career web site maintenance, etc.
• Generate production schedules, project status reports and other relevant project management documentation to manage internal and client expectations
• Build rapport and credibility with internal team and clients
• Continually seek opportunities to drive client satisfaction and deepen client relationships

What you’ll need:

• Bachelor’s degree in Business, Human Resources, Communications, Marketing or related field
• At least two years of interactive account management and/or project management experience supporting a full range of web services in a corporate or agency environment, preferably in the HR/Recruiting space
• Solid project management discipline and software expertise (MS Project or similar)
• Strong oral and written communication skills, proven relationship management experience and excellent organizational ability with close attention to detail and process
• Positive and proactive work ethic, “can-do” attitude with a demonstrated ability to multi-task and manage multiple projects
• Ability to be both a collaborative team player as well as strong self-starter and individual contributor comfortable working in an entrepreneurial environment
• Project Management Professional® (PMP) certification is a plus
• Familiarity with SEO research tools/methodology and an understanding of technical and functional design (HTML and CSS design) is preferred, but not required

Jobs2Web is a fun, smart and casual entrepreneurial employer that challenges and rewards its employees to succeed at every opportunity! Employees receive a market driven total rewards package, including competitive pay, insurance coverage, 401(k), flexible scheduling, development and a great work culture.

Nearest Major Market: Minneapolis
Job Segments: Customer Service, Service